COMPAS Go : Frequently Asked Questions - Manage Orders

This article consolidates the FAQ's on manage orders in COMPAS Go. [click on the respective question for answer or click on the "Expand All / Collapse All" button ]

+ Will we ever have the ability to increase the quantity of a standard product via ECR rather than adding a new line?

No, due to back-end restriction this feature is not available

+ Is there a way to get notification when an ECR is approved?

There is email notification when a �quote� is Technically Approved and then Price Approved. We are working on the solution to support ECR approval notification

+ Can you change the shipping address once it has been entered

While lines are on Hold in COMPAS, any user can change the shipping address but once the lines are released in COMPAS, address changes can only be made directly in our ERP System. You would need to open a Web Request or contact Customer Support.

+ Can changes be made to orders that are released?

Yes, changes can be made: For standard products, changes can be made up to the time they are packed and ready for shipment. For engineered or make-to-order products, changes can be made up to the time of manufacturing, however, in this case, change fees may be applied if engineering or manufacturing has actually begun.

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