COMPAS Go: Service Configurator - FAQ

This article consolidates all the answers to your questions on electrical service configurator in COMPAS Go. 

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+ What are Service Lines?

- COMPAS now offers users to add Service lines in addition to Equipment lines. The Services offered in COMPAS are - Power System Study; Startup/Commissioning; Power System Study Training; and Startup/Commissioning Training.

+ How to add service line to my quote?

- Under the action menu, we have an option "Add Services". Use this option to open the service wizard to configure your service needs.

+ Can Channel add service lines to any quote they create?

- Yes

+ What services does COMPAS offer?

- Power System Study; Startup/Commissioning; Power System Study Training; and Startup/Commissioning Training.

+ Are Power Study Training offered in COMPAS Services?

- Yes

+ Who can add COMPAS services to the quote?

- Channel & Sales can add Services to their quote.

+ Will the order contain the service line when I submit for order in COMPAS?

- The Sales Order in SAP will not contain any Service lines that is in the quote in COMPAS.

- The Service lines will be booked separately by the SI RAM Services Team.

+ Do we have training videos available for COMPAS services?

- Coming soon

+ Can I send my request to the mailbox?

- Yes you can still submit your request for quote to the this PS CoC General Mailbox: siespowerstudies.industry@siemens.com. However, we recommend that you use this tool whenever possible. The Power Systems Team is actively monitoring and is ready to assist with tech and pricing reviews as needed.

+ What is my commission on the Service portion of the order?

- Standard commission agreements apply

+ Do I have to split my sales credit with Service Sales?

- Sales Credit Splits apply to all Collaboration efforts to obtain the order

+ When do I get paid my commission on the Service portion of the order?

- Standard commission agreements apply

+ The price is too high, how do I change it?

- Submit a Pricing Review Request to the this PS CoC General Mailbox: siespowerstudies.industry@siemens.com. The Power Systems Team will review and advise.

+ What happens if I miss something on the service order will Service ask my customer for a change order?

- Answer

+ How long does it take to send the quote to the branch for approval?

- Standard Turn-around time is 2 Business Days

+ Are the Terms & Conditions the same for the services as the rest of the order?

- Answer

+ What’s the warranty on the services?

- Answer

+ Where can I find details on the power system studies?

- Click here to find more details on power system studies

    

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