Sandy FAQ

Learning_Track
CS PLT : How to reach out to Siemens Project Manager?
This article describes the pull the contact information for a sales order if managed by Siemens Project Manager (PMO), then you can reach out...
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CS PLT: ECR-External Change Request (Video 13.58 Min)
This article has a training video for ECR-External Change Request in COMPAS Go. Your browser doesn"t support video. Please download...
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CS PLT : How to use Live Chat in Sandy (Video)?
Live Chat is available in Sandy. Check it out! Click the below link to view the video. Your browser doesn"t support video. ...
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CS PLT : How to create web request from manage orders in COMPAS Go?
This article describes the steps to open a web request in COMPAS Go. 1. Click on the sales order number from the recent orders in the...
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CS PLT :How do I use the virtual assistant - Sandy?
Welcome to Sandy! She is our virtual assistant. She can help you with a sturdy search options and dynamic help articles to your requirements. ...
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CS PLT : Why my configuration triggers technical review?
Some of the selection in the product configurators like switchboard or panel board may drive the line to a technical review status. ...
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CS PLT : Where can I go for technical support on various products and topics?
There are many technical support channels in LP to help answer your product related. Please utilize the following channels: Basic...
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CS PLT : How to submit a quote for technical review?
This article describes the steps to send a quote for Technical Review only or for Technical Review and Price Approval. Before converting...
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CS PLT : Add/View Line Item notes/documents
Notes and documents are the information that is passed on to the shop floor or engineering team for reference. 1. To view/add notes...
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CS PLT : How to attach documents and notes to a quote?
This article helps to attach documents and notes to a quote. 1. After creating quote, adding products to the quote, if you want to...
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