Sandy FAQ

Manage Orders
How to cancel or delete an order?
If you prefer to cancel an order/cancel one line item from an order, you can initiate a Change request quote by selecting the line item you want to cancel/Reject and...
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How to find confirmed ship date in COMPAS Go?
This article describes the user the places to look for in COMPAS Go for the shipping date. Confirmed ship dates are found in following pages of COMPAS Go. Remember...
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How to apply quick ship (custom dates) to line items in COMPAS Go?
This article describes the steps for applying custom date for shipment. 1. Login with valid credentials and create a quote with line items with editing as "ON" and...
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How can I view or edit customer purchase order number in COMPAS Go?
This article describes the Customer PO can be edit until Order submission. This article describes the steps when you want to quickly process one order at a time,...
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How can I see/edit the purchase order number in COMPAS Go?
User should be able to view or edit the purchase order number in the Quote details of COMPAS Go. It is editable until the user submits for order. 1. Login into...
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How to change primary contact to another user in COMPAS Go?
This article describes the steps to change the primary contact of an quote/order by using the contact card tool. 1. Select the quote/order where you want to change...
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How do I cancel my "Change Request" (ECR) quote in COMPAS Go?
This article describes the steps for cancelling a change request for a sales order. 1. Login into COMPAS go with valid credentials. Create a sales order with line...
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How to add cans ahead to an order in COMPAS Go?
This article describes the steps available in COMPAS Go when a quote is already converted to an order and the user need to add cans ahead. If the order is still...
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How to check order creation errors in COMPAS Go?
This article describes how to view the order creation error info in COMPAS Go. 1. Login into COMPAS Go with valid credentials. 2. The home page will be...
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How to release or extend lines in Manage Orders in COMPAS Go?
Channel, learn how to release Hold for Release orders! View the video to know more on the steps ... Your browser doesn"t support video. Please download the file:...
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